The operational trust layer for ServiceNow
Build trust in your ServiceNow data
They use DCM to operationalize trustworthy ServiceNow data for AI Agents, automation, and enterprise operations. DCM introduces a simple operational process to visualize and audit data quality, engage the right teams to remediate issues, and continuously improve your operational foundations.
━ Trust is operational, not a dashboard
The goal is not visibility.
The goal is trustworthy operational data.
Scorecards and health metrics make bad data visible, but they don’t make it better. Trustworthy data exists only when people own it, and are engaged, accountable, and equipped to act.
That’s a governance problem, not a tooling problem.
It requires distributed ownership, continuous remediation, and accountability that runs across the organization, not just in the CMDB team.
Data Content Manager operationalizes continuous governance and remediation across enterprise ServiceNow data without relying on individuals, manual coordination, or fragmented point solutions.
The systematic process
From blueprints to automated data quality
in four steps
A proven, repeatable process that transforms the way your organization creates, maintains, and scales ServiceNow data quality.
Design
Begin by designing a Blueprint
Blueprints contain the requirements for your data. Use predefined CSDM-compliant blueprint templates, tweak them as needed, or build your own. Define what good data looks like without any coding or scripting.
Audit
Then, audit your data
Run audits with your Blueprints and schedule them to track trends and automate data quality management. See exactly where your data issues are and who owns them, with remediation actions automatically assigned. All driven by the Blueprints you designed.
Engage
Engage your organization
Engage your hard-to-reach business users and others at scale to do their part with the DCM Data Quality Workspace. They can fix their personal data issues through simple guided experiences, rather than filling out complicated forms or understanding data models and things like CI relationships.
Operationalize
Operationalize trusted data.
You define Blueprints, DCM automates the rest. DCM routes remediation and certification tasks to the right people and automatically provides stakeholders with actionable reporting and governance oversight.
By automating governance, remediation, and accountability, teams spend less time managing data issues and more time improving outcomes.
━ Resources
Take your next step
The CMDB Data Quality Playbook
A practical guide for improving ServiceNow data quality, governance and AI-readiness. Covers ownership, the 5-step improvement model, and common pitfalls to avoid.
DCM Open House – July 1
Welcome to DCM introduction on July 1st. This time starting from the beginning again. So, if you’ve never seen a DCM demo before or want to see the latest version, then this session is for you!
What Customers Say
With CSDM providing a prescriptive data model and DCM providing a view of our data in a consumable manner, we are able to drive the necessary changes across the bank in a non-obtrusive way, which is seen to add value to our business, not be viewed as an operational overhead.
Craig Alexander
DCM has been central in federating our dependency mapping to technical teams, and that momentum is building. It’s been a successful first year, and we’re extending use with additional blueprints.
Product Manager – Service Catalog
Latest from The DCM Blog
5 Challenges to Address for Better CMDB Data Quality
AI and automation in ServiceNow can't succeed without good CMDB data. This article breaks down five common challenges and shows how to solve them.
How to Check Valid Users and Contracts for Workstations
Learn how to use Data Content Manager to ensure every workstation in your ServiceNow CMDB is assigned to an active user and covered by a valid contract.
Why Ignoring Data Consumers Is a Big Mistake
Many CMDB programs report high compliance metrics while operational teams still rely on spreadsheets. The missing link is often the Data Consumer.
━ Get Started
Book a Call with us Now.
We know improving data quality is difficult. Let us show you how to boost your efforts easily and get your organization involved.
Book a call with us, and we’ll give you a full demo of DCM and explain how to get started.
Data Content Manager will make things easier regardless of if you need to accelerate your CSDM journey, improve your CMDB, or improve any other data in your ServiceNow. It does it without scripting, additional reports, or customizations.
